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9 Top Benefits of a Managed Services Provider (MSP)



Benefits of a Managed Services Provider

A customer’s end-user systems and information technology (IT) infrastructure are remotely managed by a managed service provider, a third-party business. Customer organizations can pay attention to working on their services as most MSPs handle the data management department.

Application Service Providers (ASPs), which provided a service level for remote application hosting, first appeared in the 1990s, marking the beginning of the evolution of MSPs. When a provider’s service is offered over the internet and is backed by an SLA, the phrases managed service provider and cloud service provider are frequently used interchangeably.

Types Of Managed Service Providers

Managed Service Providers specialize in various segments like data storage, legal services, financial services, etc. There is a vast spectrum on which one can distinguish MSPs.

Applying MSPs according to customer size can be as follows:

  • Pure-Play MSPs focus mainly on alerts and reporting as they are smaller providers.
  • Staffing Legacy MSPs target mid-level companies offering monitoring, reporting, software upgrades, and installation services.
  • High-Level MSPs allow unlimited outsourcing of their IT systems to offer services at a vast range.

On the kind of services offered, MSPs are divided into the following categories

  • MSPs deliver real-time monitoring for operators, network services, and so on.
  • MSPs support remote devices, provide cloud-based software, and fix technical issues.
  • To remain ahead of issues, MSPs offer proactive support to maintain devices.
  • Some MSPs even offer scheduled network maintenance.
  • MSPs can work through invoices and payments through a billing system which simplifies billing.

Usage of MSPs

MSPs can lessen the burden of companies regarding technical know-how and much more. Smaller businesses can obtain IT expertise, and bigger firms can supplement existing IT staff. MSPs handle IT infrastructure management, provide technical assistance, add cybersecurity, manage access to accounts of users, offer payroll services, and a few more.

Working of MSPs

MSPs and organizations start with assessing information that provides ways to assist business goals and the scope of improvements. MSP may deliver various services based on the company’s setup.

MSPs that give technical support charge for the time invested in removing different errors and fixing issues. Other MSPs that assist in the subscription service model bill the customers monthly. MSPs services are described through SLA that notes down the organization’s expectations. This is a service agreement.

MSPs may offer their in-house services, those of third suppliers, or a combination of the two. MSPs emphasize using specialized software programs that perform autonomous management of tasks like RMM.

An SLA might be connected to the costing structure of an MSP. A customer may choose from various SLAs that an MSP offers, paying more under a tiered price system for higher service levels.

Benefits of Managed Service Providers

Many in-house IT teams lack in keeping themselves up-to-date with the latest trends and cannot provide effectively to the business companies they work for; therefore, working with MSPs can bring many advantages, as follows:

  • MSPs adopt proactive approaches. For instance, they conduct root cause analysis so the same issue does not arise again. Doing this avoids downtime and maximizes uptime.
  • MSPs have knowledgeable individuals who fix current issues and improve business processes. It helps in staying ahead in competition from others and gaining expert advice.
  • MSP can offer more and better cybersecurity as they have key software designed and targets breaches before itself.
  • MSPs save in-house teams time as they can access new technology and advice on which software to invest in for optimum utilization.
  • MSPs act as a single point of contact for any business needs, whether your Service Delivery Manager is available.
  • They are cost-efficient because they require no training, have more predictable costs, and can manage systems, and the operating expense model is used.
  • Maps offer round-the-clock services, monitor systems, and resolve issues any time of the day with expertise and ease.
  • MSP offers greater flexibility and scalability in terms of giving time to in-house staff to focus on larger projects and implement change and innovations.
  • These service providers reduce risk and manage complexities of compliance and auditing by saving the company from any regulation violation.

Therefore, an MSP can be a great asset to any company if used efficiently, as technologies keep evolving and everyone requires technology for progress. However, only some companies have the right people or can spend on new recruitment. So, here is where Managed Service Providers come to the rescue, solve this ever-changing technology issue, and move the company toward growth.

Challenges Faced by MSPs

Despite the experience, Managed Service Providers can also face difficulties we shall see now.

  • Many MSPs need to concentrate on security
  • Reliance on MSP can cause system downtime for the company if the MSP cannot comply with the SLA.
  • MSP can be time taking in replying to a problem or query.
  • An MSP can try to upsell a company on products or services it doesn’t require.
  • If an MSP manages and monitors its infrastructure through a proprietary tool, the information contained therein could not be publicly available.
  • With Cyber attacks on the rise, MSPs need to up their game, prevent themselves from cyber risks, and manage such risks proactively.
  • MSPs can face communication issues and must provide adequate to the companies, which becomes a problem in retaining customers.
  • Adopting a good automation tool is essential for businesses to ensure productivity, time-saving, and border outlook.

Who Needs Managed Service Providers

Many industries, as follows, could grow with the help of MSPs, like automotive dealers, as they would only be able to function effectively with an MSP.

  • Healthcare
  • Industrial & Manufacturing
  • Country Clubs
  • Small & Medium-Sized Businesses
  • Skilled Trades Sector

How to Select the Right MSP?

With almost all companies outsourcing their IT needs to managed service providers, choosing a well-managed service provider is essential. Therefore, clients should thoroughly investigate the provider before agreeing to a managed service agreement.

The following tips would help one choose the right MSP.

  • MSPs need an amazing skill set beyond IT management services and expertise in various fields.
  • A successful MSP adopts a proactive strategy that empowers clients to prevent failure and continuously improve. Additionally, learn if the external service provider makes use of cutting-edge technologies.
  • Determine if the MSP has the minimum experience to manage multi-vendor, multi-cloud, and hybrid settings.
  • Your company may develop and prosper in today’s competitive market with the aid of an MSP with worldwide capabilities and reach.
  • Make sure your MSP is prepared to abide by performance-based service-level agreements.
  • The MSP you choose should be able to offer a comprehensive portfolio and give you options from no vendor lock-in to pay-as-you-go pricing models.


The fact that the digital world is changing makes it challenging for businesses to keep up. Engaging an MSP will accelerate your learning curve and speed to value while enabling you to ride on the coattails of emerging technology.

Managed service providers make a company resilient and cost-effective and evolve business practices.

Managed service providers vary as they can offer security-related help, data storage, clouding techniques, and much more. Such expertise makes them more feasible and easy to hire even though they are a third-party operator.


Harold Goldstein’s and Lilo Alfaro’s Practical Approach to Social Responsibility



Harold Goldstein and Lilo Alfaro

At the heart of organizational success lies a partnership between leadership and social responsibility. It’s not just a corporate checkbox; it’s where the influence of leadership goes beyond business boundaries.

Lilo Alfaro and Harold Goldstein of OPAD Consulting have unique stories that exemplify such influence. These leaders bring diverse experiences and perspectives, going beyond organizational growth and societal impact.

Social responsibility in the corporate world fosters positive public perception and builds trust. It benefits communities and enhances employee morale, creating a more sustainable and ethical business environment.

Harold Goldstein’s Perspective

Harold’s journey to executive roles in big companies like Levi and Johnson & Johnson has shaped his perspective. These experiences provided the foundation for his current role as CEO at OPAD, where he emphasizes social responsibility as providing “direction, process, and accountability.”

Social responsibility impacts organizations by fostering positive public perception, building trust, and enhancing employee morale. In an interview, Harold delved into the nuances of fear within organizations. He acknowledges leaders’ accidental creation of fear that hinders taking social responsibility.

Therefore, he leads his company with humility and transparency, creating an environment where fear is recognized and managed. This provides OPAD’s workforce with a chance to thrive in their careers.

Presently on the board of Doernbecher Children’s Hospital, Harold is committed to creating long-term positive change through a holistic approach to social responsibility.

Lilo Alfaro’s Outlook

Lilo Alfaro has BAs in Theatre, Technical Design and Production, and Business Management. Additionally, she has completed an MBA with a focus on Social Innovation. She has diverse experience in business, including her work as a consultant for large, national companies like The Kroger Company, mid-sized semiconductor corporations like Pure Wafer, and local nonprofits like Portland Experimental Theatre Ensemble and Our Children Oregon.

She showcases exceptional organizational and management skills. From managing city-wide festivals like the “Vanport Mosaic Spring Festival” to conventions such as “Ghosts of Summer,” Lilo displays strong responsibility and leadership qualities. Her approach seamlessly combines discipline, creativity, and a solid commitment to social responsibility.

Lilo’s commitment to social responsibility goes beyond the corporate world. Her involvement in producing legacy educational events for Portland’s Black Panther Party Chapter and volunteering at national nonprofits shows a hands-on approach.

OPAD’s Pro Bono Work

Harold and Lilo, through OPAD, have also actively engaged in pro bono work for many organizations dedicated to children’s advocacy, homelessness prevention, disability services, and social justice.

According to Harold and Lilo, “Our devotion to pro bono initiatives stems from a belief that true leadership extends beyond boardroom walls. It’s about using our skills to uplift communities and spark meaningful change.”

They’ve helped some not-for-profits such as Big Brothers Big Sisters of America, Children First for Oregon, and Northwest Children’s Theatre & School. Through university mentorship programs, they have nurtured many aspiring professionals and students with knowledge and guidance.

A Final Word

From diverse experiences, OPAD emphasizes transparent, fear-free work environments and a deep commitment to community engagement and societal betterment. Harold Goldstein and Lilo Alfaro, the driving force behind OPAD Consulting, shape organizational success while actively contributing to social change.

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Mastering the Art of Investment Management with Derek Pesta: Navigating Market Volatility



Investment Management with Derek Pesta

Investment management is a critical domain for individuals and businesses, as it involves complex decisions that shape financial futures. Success in this field hinges on expertly navigating market volatility, rather than relying on luck. Derek Pesta, CEO & Financial Advisor of Pesta & Pesta Wealth Management, offers valuable insights based on his experience in this crucial area.

Derek Pesta is a CERTIFIED FINANCIAL PLANNER™ professional, with years in the field, he highlights some key points that might help individuals master the art of investment management effectively.

Patience: The Prime Attribute of Investors

In the realm of investments, patience is not merely a virtue; it’s a cornerstone of success. Derek understands that clients often want to see immediate results, especially during market volatility. However, as Warren Buffett once said, “The stock market is designed to transfer money from the Active to the Patient.”

Derek firmly believes that making hasty decisions during market turbulence can lead to unnecessary losses. Instead, he advocates staying the course and adhering to a well-thought-out investment strategy. After all, financial plans are designed with market fluctuations in mind.

Transparency: The Prime Attribute of Finance Professionals

In a world where uncertainty looms around every corner, he emphasizes transparency as a guiding principle. He understands that not every client is comfortable with the idea of financial risks, and who can blame them? But avoiding risks also means missing out on potential gains.

Here, Derek’s approach is simple yet effective—be upfront about the potential risks involved. Whether you’re dealing with a novice investor or a seasoned pro, explaining the reasoning behind investment choices can alleviate fears and build trust.

Diversification: Key Attribute for Both

His investment strategy revolves around a fundamental principle—diversification. Regardless of a client’s profile, he believes that diversifying their portfolio is essential for maximizing returns and minimizing risks. This means spreading investments across different industries, including international markets.

While stocks may experience fluctuations during market volatility, bonds often provide stability. Derek advises clients not to rush into selling during downturns but to think about their long-term goals before making any impulsive decisions.

Informed Predictions: Using Data Meticulously

Market volatility can be unnerving, but he approaches it with a well-informed perspective. He acknowledges that predicting the future is impossible, especially in today’s unpredictable world. However, he leverages data and insights to anticipate market trends and create individualized client plans for the long term.

Every client is unique, and Derek understands that one size doesn’t fit all. Whether you’re a cautious investor seeking reassurance or a bold risk-taker ready to seize opportunities, he tailors his approach to meet your goals.

Communication: The Soul of an Investment Strategy

Communication is vital to any successful financial partnership, and he believes in going the extra mile. He knows that clients value personalization and want their concerns addressed. Over-communication, within reason, ensures that clients feel confident in their investment strategies.

In a complex financial landscape, seasoned professionals like Derek Pesta serve as valuable mentors, offering clarity and guidance. Their dedication to principles such as transparency, diversification, and personalized strategies provides a blueprint for navigating the challenges of investment management.

Financial professionals can enhance their skills and knowledge by conducting in-depth analyses and learning from experienced practitioners like Derek Pesta. This approach not only facilitates mastery but also encourages innovation in the field of investment management, ensuring a more robust and informed approach to financial decision-making.

Investment Advisory services are offered through CWM, LLC an SEC Registered Investment Advisor. Carson Partners, a division of CWM, LLC, is a nationwide partnership of advisors.

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Dana Michell’s Salt & Lime: The Secret Ingredients to Impactful E-commerce Success through User-Generated Magic!



A staggering 79% of shoppers admit that user-generated content (UGC) significantly influences their buying decisions, emphasizing the need for brands to navigate and harness this powerful tool effectively.

UGC in e-commerce spans various forms, from simple product ratings to detailed reviews, visuals like customer photos or videos, and questions that spark discussions. However, UGC comes with its own set of challenges.

The effort required to generate meaningful content can be substantial. Curating impactful visual content from amateur content creators adds another layer of complexity for brands. Plus, the fear of negative reviews can make some e-commerce brands hesitant to embrace UGC fully.

Dana Michell, an accomplished international casting director TV producer, and founder of Salt & Lime Media, recognizes the nuances of UGC in the e-commerce landscape. Acknowledging that the process of curating, managing, and leveraging UGC can be daunting, her agency steps in to offer a solution.

Dana’s global team, equipped with extensive global networks and a proven methodology, manages the UGC curation, ensuring that brands receive authentic, impactful content.

Dana’s approach encompasses all stages of authentic UGC strategy.

Thorough exploration to understand the market, target audience, and cultural nuances lay the foundation. “Marketing campaigns focusing on UGC need to allow time for diving into the communities, finding the fans, identifying the users or consumers that are best to represent a brand or product they identify with,” asserts Dana.

An international array of UGCs also ensures a rich tapestry of interesting and unique content that can be eye-catching, and thought-provoking, sparking conversation and clicks.

Once Salt & Lime has found the stories, the creators, and their content, agencies can craft compelling pitches that resonate with diverse audiences and align brand messages with the authentic voices of consumers.

“Authenticating the UGC and tracking down anybody who appears in it or owns any of it that is not the person who posted is a big job to get right due to licensing and privacy laws,” says Dana. Any UGC source must be properly identified with contracts and releases signed fast to not affect production timelines.

Proactive involvement in the content creation process, by producing original UGC or guiding creators, ensures alignment with brand goals. Leveraging existing content archives and sourcing supplementary material to create a rich reservoir of authentic and impactful UGC.

Streamlined payment processes in multiple currencies facilitate a global network of contributors, ensuring fair compensation.

Thorough licensing procedures conducted in various languages safeguard the rights of both contributors and brands. Providing necessary equipment rentals and training for creators, ensuring a smooth and accessible UGC creation process.

Finally, user-generated content (UGC) is both a driving force and a potential minefield for e-commerce success. That’s why it is pertinent to get experts involved in the process. Content creation agencies like Salt & Lime Media can bridge the gap between the voices of consumers and the strategic needs of brands.

They can help brands avoid the pitfalls in the UGC landscape and make the most out of it. So, if you find Salt & Lime’s UGC proposition interesting, visit the agency’s website to learn more.

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